Competition and consumer protection

Our
Experience

We have represented both suppliers and consumers in consumer protection matters. Our expertise includes defective products, warranties, misleading advertising, withdrawal rights, and product information. Likewise, we advise on competition law matters, including restrictive agreements and business integrations.

At Nieto & Nieto Lawyers, we specialize in consumer protection for e-commerce and social media businesses. We have experience in defending companies against allegations of misleading advertising and unfair business practices.

Why us?

Since 2013, we have participated in 42 jurisdictional processes for unfair competition, achieving a successful action or defense in 38 of them, in which we have defended the interests of our clients against anticompetitive practices such as exploitation of the reputation of others, acts of confusion and thorough imitation of products, infringement of industrial property rights and detour of clientele, among others.
Within the framework of this area, we highlight the successful representation of companies that we have deployed, facing requirements made by the Consumer Protection Investigations Directorate, as well as the dozens of direct claims that, on behalf of consumers of various products and services for which we have achieved a satisfactory response from suppliers or distributors of goods and services, being the most recent and representative, the acceptance by a high-end vehicle dealership, of the full refund of the money of one of our clients, as a result of the vehicle’s damage.

Our services

1

Legal and IT advice to consumers and businesses

At Nieto & Nieto Lawywers we comprehensively accompany consumers on their rights and obligations in relation to the goods and services they purchase, as well as on the ways to claim in case these rights are violated.

2

Representation in judicial and administrative proceedings

We offer representation to consumers in judicial and administrative proceedings before the competent consumer protection authorities.

3

Analysis and implementation of contracts and documents

We offer permanent and comprehensive monitoring of contracts and documents that consumers must sign when acquiring goods or services, to verify that they comply with consumer protection regulations.

4

Mediation and conciliation

At Nieto & Nieto Lawyers, we have over two decades of experience in consumer-supplier mediation and conciliation in order to avoid litigation.

5

Training and IT and legal advice to companies

We offer advisory services to companies on consumer protection, consumption applied to e-commerce and the digital environment to help them comply with their obligations and avoid claims and penalties.

6

Specialized legal services in competition and consumer rights protection in advanced technologies.

At Nieto & Nieto Lawyers, through our Technology, Data and Digital Transformation practice area, we offer services related to the protection of consumer rights in the digital era, such as chatbots or virtual assistants, and the protection of consumers' personal data collected and processed by these technologies.

Our team

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Locate us

at 93rd Street No. 11 A 28, Capital Park 93 Building, Office 701, Bogotá – Colombia.

Tel:+57 (1) 756 0130
+57 (1) 7492900
Cell:+57 315 6695219

info@nietolawyers.com

Confidentiality Agreements

Mandates and Powers of Attorney Client – Attorney

Personal Data Processing Policies

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info@nietolawyers.com

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